5-step guarantee after-sales of tensile testing machine

oftenTension testerThe manufacturer before purchasing said that after-sales service is good, so how can we ensure that the after-sales service of the tensile testing machine you purchased is in place? Let’s learn about the 5 steps that Jinan Hengsi Shanda Instrument Co., Ltd. has done.

1. Tension machine installation and debugging and personnel training:

(1). After the machine arrives at the buyer, our relevant after-sales engineer will be on site for commissioning within three working days;

(2). The training must be completed until the test machine, software operation, general maintenance and troubleshooting are possible.

(3). Tension machine repair service:

(4). Consulting services: We can answer questions about the use of the product by telephone or in writing at any time;

2. Warranty scope of tension machine:

Tension testerFree warranty period is one year, lifelong after-sales service. During the quality assurance period, due to design,

Responsible for failures in manufacturing, process or material defects and repair and replace defective parts or whole parts for free

machine. After the quality assurance period, the hardware replacement will be charged for free and the software will be upgraded for free.

3. During the fault warranty period, we will make troubleshooting plans for the customer within 4 hours and notify the user if repair is required.

Engineers come to the door for service. We arrive at the buyer within three working days after receiving the buyer's repair call, and we will queue within 4 hours.

Remove the fault.

4. The following situations do not fall within the scope of warranty (we actively cooperate and only charge maintenance costs):

1. Failure or damage caused by abnormal operations and human or natural disasters;

2. All failures caused by operation by non-trained professionals;

3. Damage caused by disassembly and modifying any part (such as microcomputer, host, line, etc.) without our consent;

4. Tests caused by arbitrarily installing virus software, arbitrarily deleting computer files or self-resolving registration number without our consent

The machine cannot work.

5. Tension machine software upgrade service:

Free upgrade of testing software and corresponding training for customers; and freely provide extended testing functions for customers.

MoreMaterial testing machineAll information is in Jinan Hengsi Shanda Instrument Co., Ltd.